Category Archives: Call Center

The Call Center Supervisor

We’re doing a project with a credit union that is insourcing its call center function. We’re helping them crystalize the future-state vision, develop a robust implementation plan and ultimately bring the capability in-house. It’s an exciting project for them and for us! And they are very clear about what they want from the insourcing effort: […]

Continue Reading...

Below is a sampling of some of the companies that we have worked with over the years.