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Back Office

At Marathon Partners, we have been helping businesses optimize back-office operations for 20+ years. We have significant experience in verticals including health insurance, P&C insurance, credit unions, banking, telecom, technical support, hospitality and transportation.


We focus on the following fundamental back office elements. In doing so we guarantee a minimum ROI of 2:1 on every back-office improvement project. We deliver, or we don’t get paid. It’s that simple.


  • Activity based management

  • Resource models and capacity planning

  • Staff coaching and development

  • Quality management

  • Cross functional process redesign

  • Desk level process optimization

  • Best practice assimilation

  • Continuous improvement

  • Performance management

  • Management discipline

  • Staff retention and career path



Read Case Study (PDF)


Read Case Study (PDF)


Read Case Study (PDF)

Below is a sampling of some of the companies that we have worked with over the years.