Back Office

At Marathon Partners, we have been helping businesses optimize back-office operations for 20+ years. We have significant experience in verticals including health insurance, P&C insurance, credit unions, banking, telecom, technical support, hospitality and transportation.

 

We focus on the following fundamental back office elements. In doing so we guarantee a minimum ROI of 2:1 on every back-office improvement project. We deliver, or we don’t get paid. It’s that simple.

 

• Activity based management

• Resource models and capacity planning

• Staff coaching and development

• Quality management

• Cross functional process redesign

• Desk level process optimization

• Best practice assimilation

• Continuous improvement

• Performance management

• Management discipline

• Staff retention and career path

 

 

Read Case Study (PDF)

 

Read Case Study (PDF)

 

Read Case Study (PDF)